Shipping policy

SHIPPING POLICY – OXN

Last updated: September 2026

We prepare and ship every order as quickly as possible while maintaining our quality-control standards.

1. ORDER PROCESSING

Orders are normally processed within 1–5 business days. Processing may take longer during launches, promotions, pre-orders or restocks.

2. SHIPPING TO SINGAPORE

Orders are shipped from Spain with tracking. Estimated transit time is 5–15 business days after dispatch. Standard shipping is shown at checkout and is currently approximately S$19. Shipping is free on qualifying orders from S$86, including OXN Performance Packs. Delivery times are estimates and may be affected by the carrier, customs, public holidays or other circumstances outside OXN’s reasonable control.

We cannot deliver to PO boxes or Poste Restante addresses.

3. DELIVERY ADDRESS

The customer is responsible for providing a complete and correct delivery address. Additional costs caused by an incorrect address, repeated delivery failure or an uncollected parcel may be charged to the customer.

4. TRACKING

Tracking information will be sent by email when available. Customers should monitor the shipment and respond to communications from the carrier or customs authorities.

5. CUSTOMS, GST AND IMPORT FEES

International orders may be subject to GST, customs charges, duties, clearance fees or carrier handling fees in the destination country. These charges are not collected by OXN unless checkout expressly states that they are included, and they remain the customer’s responsibility. The customer must provide any information required for customs clearance.

6. LOST OR DELIVERED PARCELS

If a shipment is delayed or missing, contact us and we will assist with the carrier investigation. Once the carrier confirms delivery to the address supplied, the order will be considered delivered.

7. PRE-ORDERS

Pre-order and restock delivery dates are estimates and may be longer than usual.

8. CONTACT

For shipping or order questions, contact info@oxn.es.